Broker FAQs

Group Quoting DepartmentWho do I contact for a small or large group health insurance quote?Can I get online access to run my own small group quotes?How do I purchase COBRA for my client?
Group New Business DepartmentHow do I reach the New Business department?
Group Renewal DepartmentHow do I get my client quotes from alternative carriers at renewal?How do I see alternative plans with my client’s current carrier at renewal?
Enrollment Department (CareFirst Connect)If an employee is enrolling in a BlueChoice plan, must they fill out a separate application to enroll in non-parallel dental or vision?Do COBRA benefits automatically terminate after 18 months?How much time do I have to submit an enrollment application or termination request?May I send enrollment forms or termination requests directly to CareFirst for processing?How long does it take for changes entered in CareFirst Connect to be reflected in the CareFirst system?Who should a group contact if they are processing their own enrollments and terminations and having problems with a system?Who can I contact with additional CareFirst Connect Enrollment questions?
Individual New Business DepartmentWhere can I find a list of qualifying events (QE) for individual health insurance?How do I get a quote for individual health insurance?
Supply DepartmentHow do I get group and individual enrollment materials?
Commissions/Accounting DepartmentWhen are commissions sent?Do you offer direct deposit?How can I receive a commission statement?When can I expect to be paid for a new piece of business?Where can I find out how much commission I will earn from a case?How do I change my bank information for the direct deposit?
Appointments, Contracting & Licensing DepartmentWho do I speak with regarding broker of record (BOR) changes and block transfers?How do I become appointed with the carriers you work with?Who do I contact with licensing updates such as renewed licenses or E&Os?How do I update MTDA with my new address, phone number and/or email address?How do we submit and process our company name change?Our agency was acquired by another agency. How do we reassign our commissions and accounts to the new agency?

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