Who do I contact for a small or large group health insurance quote?Can I get online access to run my own small group quotes?
Register here to obtain access to the online quote system.
How do I get group enrollment materials?
Group enrollment material requests must be done in writing to ensure the accuracy of the order. For NEW group materials, please email MTDNewGrpBiz@Amwins.com, For EXISTING/RENEWING group materials, please email MTDRenewal@Amwins.com.
Who do I contact regarding new group business submissionsHow do I purchase COBRA/FSA/POP for my client? How do I get my client quotes from alternative carriers at renewal?How do I see alternative plans with my client’s current carrier at renewal?
For information regarding alternative plans, please contact either Jennifer Gregg 443-656-3077, Mary Stern at 443-656-3076, Dee Ballard 443-656-3030 or Beth Piazza at 443-656-3032. You may also email them at MTDRenewal@Amwins.com.
If an employee is enrolling in a BlueChoice plan, must he/she complete a separate application to enroll in non-parallel dental or vision?
To enroll in non-parallel dental or vision, the employee must complete the BluePreferred enrollment application and then select a dental or vision plan to enroll in those benefits.
Do COBRA benefits automatically terminate after 18 months?
COBRA benefits are not terminated unless a termination request is submitted. The same applies for State Continuation.
How much time do I have to submit an enrollment application or termination request?
All enrollment applications and/or termination requests must be submitted within 30 days of the effective date of that change.
May I send enrollment forms or termination requests directly to CareFirst for processing?
All enrollment forms and termination requests, as well as any other changes (such as change of address or name) must be sent to MT Donahoe at MTDEnrollment@Amwins.com, as they must be processed in CareFirst Connect or HUB.
How long does it take for entries entered into CareFirst Connect to be reflected in the main CareFirst database?
Changes take approximately 5-7 business days after entry to be reflected.
How long does it take for entries made in the HUB to be reflected in the main CareFirst database?
In most cases, entries are updated almost immediately. There are some times when it may take a few days, as there could be a delay in transmission from the HUB to the CareFirst database.
Who should a group contact if the group is processing its own enrollments and terminations and having problems with the CareFirst Connect system?Who should a group contact if the group is processing its own enrollments and terminations, but having problems with the HUB?
The group may call CareFirst at 888-423-2757.
Who can I contact with additional CareFirst Connect or HUB Enrollment questions? Where can I find a list of qualifying events (QE) for individual health insurance?
Here is a list of qualifying events:
- Marriage
- Newborn baby
- Adoption of a child or fostering of a child
- Moving out of your current carrier’s coverage area
- Becoming an American citizen
- Leaving incarceration
- Becoming a member of an Indian tribe: members of federally recognized Indian tribes are allowed to apply for new coverage or make changes to their plans once a month throughout the year
- Loss of health coverage due to:
1 Loss of employer sponsored coverage
2 COBRA expiration
3 Divorce
4 Aging off parent’s plan
5 Individual plan terminated by carrier
6 Loss of Medicaid, CHIP eligibility or similar situations Important: Voluntarily terminating other health coverage or being terminated for not paying the health insurance premiums are NOT considered a loss of coverage qualifying event.
How do I get a quote for individual health insurance?
CAREFIRST: Online quote & rates via CareFirst Individual Agent Portal: CareFirst brochure (includes the rates): - Go to CareFirst Broker Page
- Under the CD APPS & FORMS area
- Click on the corresponding state and age range — this takes you to the brochure and rates
Anthem: Online quoting via Anthem Producer Toolbox:
- Go to PRODUCER TOOLBOX
- Enter your Username and Password
- Click on INCOMING BUSINESS
- Under the QUOTES AND COMPARASIONS section, click on CREATE NEW QUOTE/COMPARASION
- Choose the state, etc. and then click START QUOTE
- Enter the client’s zip code, choose the client’s County, etc. and then click NEXT
- Choose the relevant plans and click REVIEW SELECTED PLANS
- You can now email the quote to your client
Viewing Anthem rates manually:
- Go to PRODUCER TOOLBOX
- Enter your Username and Password
- Click on SALES & TRAINING
- If multiple plans appear, choose VIRGINIA
- In the INDIVIDUAL AND FAMILY BUSINESS section, click on 2018 ACA Rate Sheets
KAISER: Online quoting via Kaiser Broker Portal: Kaiser Applications & Enrollment Guides:
How do I get individual enrollment materials? When are commissions sent?
Commission statements and payments are produced and sent approximately the 19th of each month.
Do you offer direct deposit?
Direct deposit is our preferred method of payment. To enroll in direct deposit, please download and complete this form.
If you choose the live check option, please realize that commissions will not be paid until your account balance reaches $100.00.
Direct deposit has no minimum balance requirement. Please return via secure email to Carol Bargeron Carol.Bargeron@Amwins.com she will contact you for verification procedures. Please note the Vendor Set up form needs to be completed.
How will I receive a commission statement?
The statements are emailed around the time of the deposit, sometimes the day before or the day after. These emails are sent securely. Commission statements are available on line earlier than we email them to you. Please go to the MTDA Portal and enroll to gain access to your statements. This process is 2-step, first into the Portal area and then requesting the access to commission statements. Once you have that access you can view the tutorial on our site.
When can I expect to be paid for a new piece of business?
The carriers send files to the MT Donahoe Commissions Department after the close of every month. For new business it can take up to two statements to see a new case. We process and pay it as quickly as possible.
Where can I find out how much commission I will earn from a case?How do I change my bank information for the direct deposit? Who do I contact regarding broker of record (BOR) changes and block transfers?How do I become appointed with the carriers you work with?Where do I send my renewed E&O or license(s)?How do I update MTDA with my new address, phone number and/or email address?
Per carrier guidelines, all changes to broker contact information must be provided in writing, on the brokers agency letterhead and must be signed and dated by the broker. The letter should also indicate if the change impacts all correspondence from M.T. Donahoe, to include group renewal mailings and commission payments. Please fax or email this request to Dora Renehan (fax: 800-231-4158 or Dora.Rehehan@Amwins.com).
How do I submit and process my company name change?Our agency was acquired by another agency. How do we reassign our commissions and accounts to the new agency?